Refund and Returns Policy

Sales Terms and Conditions

Unless specifically agreed upon in written form, all sales made by RJE Design and Printing (hereby referred to as “the Company”) are subject to the following terms and conditions. These terms and conditions supersede any terms presented by the purchaser. No agent or representative of the Company holds authority to alter or omit any part of these conditions. Acceptance of goods upon delivery constitutes acknowledgment and acceptance of these terms.

Any discrepancy in the quantity of delivered products or damage during transportation must be promptly reported to the Company upon receipt. Acceptance of delivery implies acknowledgment of the quantities stated in the invoice and absence of transportation damage.

The Company will rectify, at its discretion through repair or replacement, any items sold by it that are shown to be defective within 3 months of delivery due to faulty workmanship, materials, or manufacturing, provided that:
(i) Notification is immediate upon detection.
(ii) No defect is attributable to willful damage, negligence, incorrect storage or use, incorrect application, movement, installation, or assembly (except by the Company or its authorized agents), or wear and tear.
(iii) Goods, if required by the Company, are returned within one month of defect discovery.

This warranty is the sole express warranty provided by the Company. All other conditions, representations, terms, and warranties regarding the fitness or quality of goods, whether express or implied, statutory or otherwise, verbal or written, are hereby excluded to the fullest extent permitted by law.

Except as provided in Condition 3, the Company disclaims all liability to the purchaser or any other party for any loss or damage resulting directly or indirectly from the supply, use, or performance of any products or services, and limits any liability to the invoiced price of the products or services.

Goods cannot be returned without prior written consent from the Company.

The Company reserves the right to invalidate any warranty claim if the claimant does not provide a reasonable opportunity for the Company to fully inspect the product and circumstances.

Delivery times are estimated, and the Company shall not be liable for any losses or damages due to delivery delays.

100% payment is due prior to production of your first order, with every order following due within 15 days after delivery unless otherwise agreed. Failure to make payments may result in the Company delaying, suspending, or cancelling deliveries.

Title and property of goods remain with the Company until full payment is received. The purchaser holds goods on behalf of the Company in a fiduciary capacity. The Company may reclaim goods if payment is not received.

The Company is not liable for breaches of contract caused by force majeure, war, strikes, riots, civil commotions, or natural disasters.

Orders cannot be cancelled or reduced after acceptance without written agreement from the Company.

Refund/Cancellation Policy

Orders are personalised and made to specification, thus cannot be cancelled once placed, and no refunds are offered. Refunds for items not meeting specifications may be granted at the discretion of the Company.

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